OSIKHENA OGUAH

Managed a €150M+ P&L for Nigeria operations, overseeing 50+ cross-functional staff and a 50,000-driver supply program across 29 cities, ensuring robust marketplace performance.

Improved driver activity by 40% YoY by analyzing nationwide driver-feedback insights, upgrading Bolt's pricing/value proposition, and implementing a real-time fare-monitoring system to restore competitiveness and stem driver supply loss.

Partnered with Product and Safety teams to deploy an algorithmic geo-detection feature, reducing solicitations for unsafe offline trips by 42% within three months and significantly improving rider safety perception.

Launched the first electric 3-wheeler ride-hailing service in Lagos by leading a strategic partnership with SGX Mobility for a 200-vehicle pilot and managing public-sector stakeholder engagement to expand ride-hailing access to underserved communities.

Recovered 5% market share and delivered a €6M YoY EBITDA uplift by conducting a nationwide driver-value-proposition audit and realigning incentive budgets to improve trip growth and marketplace competitiveness.

Boosted finished-order conversion by 6%+ in Nigeria's top 5 cities within 3 months by implementing a data-driven driver-quality sanction system that removed low-performing drivers without compromising marketplace reliability.

Improved rider-driver matching speed by 20% by partnering with product teams to design and scale marketplace features, resulting in stronger profitability and an improved user experience.

Scaled Yango's experimental price bidding product, Rida, from MVP to $1M+ MRR in 18 months by securing multi-jurisdictional regulatory approvals and driving acquisition partnerships with MTN and GTBank.

Expanded driver supply to 5,000+ across Nigeria and four additional African markets, including a white-label Yango deployment in Dar es Salaam, significantly boosting market presence.

Delivered a 250% uplift in negotiation engagement by managing the product-experimentation backlog and implementing user-driven feature iterations such as auto-accept and optimized bid-timing for drivers and passengers.

Accelerated product adoption and market penetration for Rida by coordinating cross-functional teams to prioritize and execute insight-driven growth initiatives for continuous feature development.

Improved marketplace reliability by reducing out-of-stock cancellations to <3% and raising NPS to 65% through proactive stock-tracking routines and guiding vendors to maintain optimal inventory levels.

Cut vendor-compensation losses by 50% by auditing end-to-end delivery workflows, updating warehouse handling processes, and renegotiating 3PL contracts to appropriately assign liability for damaged high-value SKUs.

Increased long-tail vendor revenue by 24% YoY by segmenting sellers based on GMV and introducing personalized growth strategies that addressed performance bottlenecks for small and mid-sized vendors.

Improved vendor payment reliability and increased VNPS by 6% by redesigning payout systems from bi-weekly to weekly and implementing fraud-risk segmentation to avoid penalizing 90% of vendors with no suspicious activity.

Expanded Uber's driver supply and reduced ETAs by 33% by structuring a $130K rent-to-own financing model, enabling scalable onboarding of new vehicles and paving the way for larger partnerships.

Led Uber's expansion into Benin City by conducting comprehensive market research, competitive analysis, and go-to-market planning, building on earlier successes in Lagos, Abuja, and Port Harcourt.

Strengthened Uber's ecosystem relationships by project-managing the UberBoat pilot with Lagos State Waterways Authority (LASWA), coordinating internal teams and government stakeholders to enhance brand visibility.

Applied advanced engineering principles to optimize field operations and ensure project success, maintaining high standards of technical execution.

Mentored several female-led businesses in Nigeria, fostering entrepreneurial growth and community development through strategic guidance.